Weekly Media and Comms Round-Up 11 Nov 2011

Following on from last week’s round-up, it transpires our Shippam’s paste friend was indeed a hoax. My blog explains the revelation, and also what we can learn from the affair about social media content.

PR Week has taken a close look at what makes a digital PR specialist, highlighting key skills such as knowledge of data and analytics, a forward-thinking approach, being social online, the ability to work in a team, traditional PR skills, and finally, experience. 

Future Buzz has written about the benefits of corporate blogging, with the provocative If your team hates blogging, you need a new team.

Wall Blog has taken a closer look at the world of paid-for celebrity tweets by the company Ad.ly, in which celebrity ‘influencers’ are paid $10,000 to endorse a product (in 140 characters).

On the subject of paid-for endorsements, the UK’s Internet Advertising Bureau has just announced its guidelines around payment for editorial content in social media. The guidelines are certainly worth a read, and come amidst confusion across the industry, as brands are still unwittingly putting themselves at risk.

Research from Searchmetrics has looked at how many times stories from the leading 12 national papers’ websites were shared across six social networks. Whilst dailymail.co.uk has almost three million links a week being shared across social networks, thetimes.co.uk (now behind a paywall) languished in final position with just 256 links/week shared.

Forbes has written about the social enterprise, integrating technology, people and strategy, and offers 10 strategies to help achieve this. Top tips include hiring a Chief Social Evangelist, using social analytics to drive key strategic decisions, and replacing traditional marketing with content marketing.

Finally, the BBC’s Rory-Cellan Jones has taken a look at Silicon Roundabout, and its cluster of new media, design and software start-ups, a year after David Cameron unveiled his plans for the area.

Weekly Media and Comms Round-Up – 4 Nov 2011

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Causing a social media stir this week has been an entirely unsuspecting contender – Shippams fish paste. The brand’s Twitter feed is supposedly run by a social media intern who helps users ‘engage’ with the brand’s crab paste. As The Wall pointed out, “The account is clearly having a laugh at the marketing industry and its need for brands to have a digital media strategy, no matter how established or tedious, like crab paste, the brand may be”. Whatever the motives, the feed is genuinely amusing and has grown to almost 9,000 followers, as well as drawing a lot of attention to the company’s products, of course… *

Westminster Council’s director of comms and strategy recently unveiled their guide, Evaluating Your Communications Tools: What Works, What Doesn’t, suggesting that evaluation programmes should be based on ‘real outcomes’, including ‘measurable changes in audience perceptions and awareness’. The report has the backing of the PRCA and AMEC, and can be found online here.

Meanwhile, Adam Singer writes about metrics ‘Your PR team isn’t tracking… but should be”, focussing on web analytics, including referring sources, branded search engine traffic, and inbound links.

Providing insights into where best to place links in Tweets to maximise click through rates was the focus of a recent study by Dan Zarrella. Sampling 200,000 bit.ly links, Zarrella created a Tweet heat-map to highlight CTRs, concluding the most effective place to insert a link is at around 25% of the way through a Tweet.

Finally, our friends at PressIndex have continued their study into the UK’s top PR agencies, this time looking at levels of engagement with fans. Perhaps unsurprisingly, We Are Social were found to have the most popular fan page, and were also the most active.

 *At the time of proofing this blog (11am), the Shippams Twitter handle no longer exists. More details when we have them.

Weekly Media and Comms Round-Up – 28 Oct 2011

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Although this particular blog may be biased (for the first time ever, I hasten to add), perhaps the biggest story of this week has been the acquisition of Glide Technologies by Nasdaq OMX. You can read the full press release here, but essentially what this represents is the ‘first and only fully-integrated workflow solution for investor relations and public relations professionals’. It’s certainly an exciting time here.

In other news this week, PR Week reported on the changing role of PR based on the findings of the PR Census 2011, in conjunction with the PRSA. Topping the list for growth in importance over the last two years was online comms, along with reputation management, SEO and comms strategy development, all of which are also predicted to grow in importance over the next two years. Areas highlighted as having decreased in importance for PR were event planning and organisation, sales promotion and publishing and editing.

Evaluation-wise, the Green Book Blog has published an interview with analytics strategist Seth Grimes on sentiment analysis. Grimes is interested in using integrated analytics, such as linking content-sourced data with data from transactional and operational systems, to produce valuable Business Intelligence insight. The blog makes for an interesting read for anyone looking to take media monitoring to the next step.

One company looking into this is HP, who this week launched a study showing that data from social media can be merged with company data (ticket sales, customer demographics etc) to predict customer behavior with up to 90% accuracy. It highlights how critical it is for marketing to be integrated with IT to truly provide business value, allowing correlations to be drawn between conversations online and real-time transactions, for example.

Until next week.

Weekly Media and Comms Round-Up – 21 Oct 2011

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‘Can you use social media to predict the future?’ asks Fresh Networks from Wired 2011. Social media obviously produces a lot of content, and Professor Hertz argues that the key is to mine what is useful, highlighting that “the X Factor is ‘research gold dust’, as not only does it generate a great amount of social media buzz, but it also involves a public vote”. (My own efforts to predict last year’s winner of Big Brother were sadly unsuccessful).

MediaWeek has published a comprehensive article on how the recession has affected media agencies, as ZenithOptimedia predicts that global advertising spend will grow by around 4.1 per cent this year.

A study by the Ipsos Mori Reputation Council report found that Comms Directors engage less with social media now than in 2010. The findings led Anthony Hilton to muse, is social media monitoring worth it? Hilton likens engaging with bloggers as intervening in a pub argument. The comments section has prompted some lively debate.

PressIndex this week released a study of the top 150 PR agencies and their social media presence, concluding that “taken in isolation, the number of Facebook fans or Twitter followers a PR consultancy has is meaningless” and crucially, “It’s not the size of your social community; it’s what you do with it that counts.”

Finally, the FT this week highlighted the evolving role of the CIO, highlighting that they are now more responsible for Business Information, pulling insights from social media and executive dashboards to drive strategy, for example. How this role compares to the Chief Influence Officer written about by Phillip Sheldrake will be interesting to see.

Weekly Media and Comms Round-Up – 14 Oct 2011

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After Apple’s dominance of the news agenda last week, it was Blackberry’s turn this week. I’ll refrain from repeating any of the jokes circulating on Twitter, and mention what seems to have angered users the most, namely RIM’s handling of communications around the crisis. CorpComms Magazine provided an analysis of the damage to RIM and Blackberry’s reputations, including insight from Glide’s CEO, Sam Phillips.

PR Week this week reported of the sale of College Group to a private equity firm, suggesting it could pave the way for more PE deals in the PR industry. Danny Rogers believes that despite all the doom and gloom, the sector does have some strong growth areas, notably digital content solutions, and reputation management.

A new study from ISBA and Havas Media Social shows that seven out of 10 marketers believe their CEO understands the importance of social media, while nearly eight out of 10 view it as a long-term investment.

Another study of CMOs this week, however, from IBM showed that although 82% say they plan to increase their use of social media over the next three to five years, only a minority actually currently track brand conversations happening online. The research lead highlighted the benefits of real-time monitoring to companies: “CMOs who successfully harness this new source of insight will be in a strong position to increase revenues, reinvent their customer relationships and build new brand value.”

Whilst on the subject, here’s seven free tools to use to help measure your social media effectiveness. (Regular readers will be aware of my views on tool number 7…)

Until next week.

Weekly Media and Comms Round-Up – 7 Oct 2011

News this week of the PRCA introducing individual memberships was received negatively by the CIPR, who accused them of copying the CIPR’s model. PRCA Director General, Francis Ingham, posted a thorough response to the news reported on PR Moment.

This week we also saw the founding of a coalition between the Association for Measurement and Evaluation of Communication (AMEC), Council of Public Relations Firms (CPRF) and Institute for Public Relations (IPR), with the aim of establishing global standards for social media measurement. The coalition aims to address challenges such as setting standards in ‘content sourcing, influence, sentiment, engagement and ROI among others’.

Facebook, for its part, is making marketers’ lives easier by launching new metrics as part of its Insights capability, allowing companies to measure user engagement. Wildfire on the Wall explained in detail what this means for marketers. Google+, meanwhile, suffered a slight embarrassment this week as Michael DeGusta revealed that senior Google management simply aren’t using the platform, or rather, ‘not eating their own dog food’.

Given the industry we work in, it would be remiss not to mention the biggest news story of the week, so I will let Mashable do the leg-work here with their article on the Top 10 most quoted Tweets about Steve Jobs.

Finally, Glide’s own Alistair has published the fourth part of his 5-part series on The Newsroom of the Future, this week focussing on how to use your newsroom to facilitate conversations elsewhere, with some really great examples.

Weekly Media and Comms Round-Up – 23 Sept 2011

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If we were to take Twitter trends as a news barometer, the most important event in the past 24h (even outside of Comms) seems to have been the next batch of changes Facebook announced at the f8 conference. The good folk at Mashable have summed up everything you need to know here.

The platform shows no signs of slowing down as it passed 800 million registered users this week. Even offline luxury brands are now seeing the benefits of digital strategies, including Porsche who spoke to econsultancy about their strategy and how they measure digital campaigns.

Another luxury brand, Burberry, marked a social media first this week as they launched the world’s first ‘Tweetwalk’, partnering with Twitter to release backstage photos of London Fashion Week collections before they hit the runway.

In analytics news, the IPR and PRSA North American Measurement Summit was held this week, with a focus on social media reporting. You can view Tim Marklein’s presentation “Goodbye measurement, hello analytics” here, highlighting the need for real-time analytics. Fleishman-Hillard’s Don Bartholomew has also published a free ebook evaluating social media listening platforms.

In more light-hearted news this week, a cautionary tale has taught us the value of keeping passwords safe, particularly if you fire your copywriter

Weekly Media and Comms Round-Up – 16 Sept 2011

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Twitter was in the news again this week, as they announced the launch of a new analytics platform, providing insights into how many links and Tweets are shared across the platform. Techcrunch TV covered the event as it happened here. The presentation also highlighted that Twitter had passed 100 million users for the first time, and around 5 billion Tweets are sent every month. We also learnt this week that Twitter sentiment is being used by a hedge fund to predict short term stock market price changes (with up to 87% accuracy…).

A fascinating study by Market Sentinel on fan engagement on Facebook showed that despite huge numbers of fans liking pages, only around 0.002% actually engage with the page more than once. Given the way Facebook’s edgerank calculations work (determining what appears in feeds), if people do not engage with a fan page or piece of content, that ‘like’ will disappear from users’ feeds.

Fast Company explained IBM’s latest thinking in transforming companies into social businesses, including insights being derived from the way people interact digitally to improve various functions in the business. The BBC’s Deputy Head of the Newsroom also wrote about how social media is changing the way the BBC operates, and the shifts in the way people consume news.

Finally, the next instalment in the guide to social media newsrooms is here, where Alistair discusses comments and engagement on corporate blogs.

Weekly Media and Comms Round-Up – 9 Sept 2011

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In the first of a new weekly series, I’ll be sharing a collection of top news stories across the communications industry to keep you up to date at a glance. Of course, if you see any great news or stories throughout the week, feel free to email me with them (sc[at]glidetechnologies.com) and I’d be delighted to have a read.

In social media news, Twitter now plans to roll-out advertising on the channel to UK companies, following an established presence in the US. Brands can pay to have Tweets appear in users’ timelines and for their chosen topics to appear as trends. Meanwhile, Reuters this week reported that Facebook’s revenue for the first half of 2011 had doubled to $1.6 billion, although the revenue split between advertising and Facebook credits is unclear.

SEOmoz this week published a very comprehensive post on social media metrics and how to track KPIs, whilst Hubspot wrote about 5 ‘vanity’ metrics, which should not be measured, and offers some alternatives. On the subject of ‘vanity’ metrics… love ‘em or hate ‘em, Klout and PeerIndex continue to grow in popularity as they attempts to measure online ‘influence’, and this week the Ministry of Sound announced it is set to use the latter to help target a book launch.

Url shortening site bit.ly published a blog on the half-life of links, looking at how long people will pay attention to them, highlighting that Youtube links had a longer half-life than those on Twitter or Facebook.

Finally, Glide’s very own Alistair began a five-part blog series this week on the future of the corporate newsroom. You can read the first two parts here and here.